JOBS & SUMMER JOBS

Job Title: Green Homes Program Assistant
Type: age 30 & under / summer
Organization: Windfall Ecology Centre
Location: Aurora, York Region/GTA, Ontario

• Position Type: Contract – 8 weeks @ 35 hours per week
• Remuneration: $18.00 / hour
• Start Date: May/June 2024
• Reports to: Manager, Green Home Solutions

Summary

Windfall Ecology Centre is a non-profit social enterprise dedicated to building sustainable communities. Working at the nexus of climate, energy, and water, we research, design, and deliver innovative climate change solutions. Our record of accomplishment includes achievements in public policy, residential energy efficiency, renewable energy, electric mobility, water protection and leadership development.

Windfall Ecology Centre is seeking candidates for the position of Green Homes Program Assistant. The successful applicant joins a dedicated team developing content to support home energy efficiency programs and working directly with clients to support their home retrofit projects.

Reporting to the Manager, Green Home Solutions, the position provides a wide variety of communications, customer service, technical, and administrative support as we work with a diverse set of community partners, including homeowners, retrofit contractors, utilities, and governments to promote residential energy efficiency.

This is an entry level position, and training will include communications for climate action and sustainability programs, customer service, program details and delivery, job shadowing, and steps involved in an energy evaluation.

Responsibilities may include, but are not limited to:

• Managing clients and coordinating services for residential green home retrofit programs
• Delivering excellent customer service, answering inquiries, resolving customer issues, and escalating challenges to the Manager, Green Home Solutions
• Assisting in marketing and communications strategy for home energy including brainstorming and curating content for social media, newsletters, webinars, and more
• Compiling costing data from residential retrofit invoices
• Providing feedback on customer trends and challenges, documenting issues for ongoing/improved training and program development, and identifying opportunities for streamlining administrative processes
• Maintaining an up-to-date customer relationship management system for home energy evaluations
• Reorganizing program materials and supplies, some lifting required
• Maintaining our native, rain, and pollinator gardens
• Promoting services and programs related to climate change adaptation and mitigation
• Attending scheduled staff meetings, events, and training sessions as required (occasional weekends/evenings)

Qualifications

The ideal candidate should be passionate about making a difference in the field of energy efficiency, enjoy working directly with homeowners, and excel at writing and editing.

This individual must have above-average communication, analytical, and organizational skills and be able to multi-task. The successful candidate will have the ability to work with all types of people and think outside the box to solve challenges.

This position is funded in part by Canada Summer Jobs. This funding is available for applicants who are aged 15 to 30, who are a Canadian Citizen, permanent resident or hold refugee status in Canada. Further details about requirements include:

• Are between 15 and 30 years of age at the beginning of the employment period
• Are a Canadian citizen, landed immigrant, or have refugee status
• Are eligible to work in Canada
• 1-2 years of customer service experience
• Proficient in Microsoft applications (Office, Teams, Dynamics)
• Basic knowledge about building science and/or energy-efficient building practices

Benefits of working with Windfall Ecology Centre:

• Great organizational culture and a friendly work environment
• Receive comprehensive training on the principles of energy efficiency, building science and emerging technologies
• Be part of a team and have direct impact on program direction by supporting strategic work and fulfilling our community objectives
• Develop a network of connections in the environmental and energy sector
• Develop hands-on experience working with career professionals in the growing field of energy efficiency

To Apply:

Please apply using this link – upload your resume and cover letter to the job posting you are interested in applying for at https://careers.risepeople.com/windfall-centre/en.

Please indicate you saw this posting at GoodWork.ca.

We appreciate the interest of all applicants, but only those selected for an interview will be contacted.